Vero HR provides ongoing HR outsourcing services to a global construction company. The team has implemented an HR software system with custom features to automate the client’s administrative tasks.
Vero HR has delivered an HR system aligned with the client’s functionality requirements. Although it hasn’t launched yet, the client anticipates that the software will significantly decrease their time spent on administrative work. The team has met deadlines and worked within the client’s budget.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Opportunity / Challenge—What challenge were you trying to address with Vero HR?
I have various responsibilities as an HR manager for a global team and needed support implementing an HR system. I was looking for a trustworthy HR consultancy that could align with my work process.
Solution—what was the scope of their involvement?
Vero HR has provided us with HR outsourcing services. First, I met with Mike (Managing Director) and explained my challenges. After discussing our organizational structure and the difficulties resulting from our various service locations, he booked a meeting with Alex (Technology Manager), who ran us through a software demo. I asked several questions and determined their software had the potential to meet our requirements, and the team put together a proposal.
Then, we had a follow-up meeting to discuss the project schedule, and after approving the details with my leadership team, we organized a kick-off meeting. Now, the team is implementing an HR software system. They manage the project, but I provide background information and work with them to sort out workflows.
The team has also helped us orchestrate an employee engagement survey, where they’ve been responsible for collating the results and sharing them with us.
What is the team composition?
We’ve worked with Alex and Mike.
How did you come to work with Vero HR?
I’d worked closely with them at my previous company. We evaluated various systems before choosing to partner with Vero HR, and their system was among the top five.
What is the status of this engagement?
Our ongoing partnership started in April 2022.
Results & feedback— what evidence can you share that demonstrates the impact of the engagement?
Other HR outsourcing companies refused to work with us because we had under 100 employees; Vero HR was willing to accommodate us. They’ve implemented an HR system that meets our requirements and has all the requested features.
We’re going live next week, and our finance manager has predicted that the system will significantly decrease our administrative work. We’re a small company with a big reach, so it’s important for us to run as efficiently as possible from an administrative standpoint. We need our team members who travel to submit expenses and holiday requests as quickly and easily as possible. Vero HR is helping us automate manual, time-consuming processes, which will be a huge help.
How did Vero HR perform from a project management standpoint?
Vero HR has respected deadlines and budgets. I send them data sheets through their secure portal, which is really user-friendly. We also communicate via Microsoft Teams; they’ve used the screen-sharing feature to run through demos.
What did you find most impressive about them?
Mike is very personable and has gotten to know us and our business. Alex has great insight into IT, HR systems and processes, and how they all fit together, which has been helpful. Overall, the staff is willing to assist with our ad hoc needs, which we appreciate.
Are there any areas they could improve?
I have nothing they could improve on.
Do you have any advice for potential customers?
Give them as much information as possible about your business, culture, and organizational structure. This will help Vero HR effectively work with you to achieve your goals.