Vero HR is everything HR. Our range of integrated people services will suit your needs and help your organisation work.
Our flexible, scalable value adding outsourced HR services are designed to integrate with our foundation service – Vero HR – to deliver on all your people services needs.
With our sixteen years’ experience of outsourcing HR for small to large organisations, across a variety of organisational backgrounds both in the private and public sectors, we understand that a “one size” fits all, impersonal call centre delivery model approach can only lead to clients feeling frustrated and disillusioned with the outsourced services they have bought into.
That’s why we offer a range of Vero HR foundation service delivery models to choose from upon which our other value-adding HR services and solutions, like Vero Pay and Vero Recruit, can be integrated with. We take time to work out with you which Vero HR service delivery model is the right foundation service for you and your budget. But we also know that even when we have helped you decide which Vero HR foundation service is right for you, further tailoring our style and delivery, our documentation, processes and most importantly, involving you in the careful selection of the dedicated HR team who support you, is key to a successful, long term partnership.
Put simply, the success of our service delivery to you we understand will be judged by the experiences you and your management teams have of us, through what we do for you and how we do it.
Every one of our team understands that the hallmark of our service delivery is the personal touch. Every interaction with you, from answering an email to resolving a complex HR issue, leaves a lasting impression of the successfulness of our partnership with you. It’s all about delivering a highly personal service through a team that care, built on a Vero HR foundation platform that is tailored for your organisation.
Interested in learning more about our HR service delivery options? Then click on the HR tab below and feel free to explore the range of additional integrated outsourced people services we offer too.
Over the years we have helped many organisations through the transition from in house to outsourcing HR services, whether it be full or partial outsourcing. Our experiences of what drives business owners/leaders to consider outsourcing part of or in its entirety their HR function, is summarised below:
We provide a variety of HR outsourcing options available to suit every size of organisation and budget. Our range of HR service delivery models range from “pay as you go” HR support, when you need it, to lower fixed cost HR outsourcing models which can be delivered through a combination of on site and/or remote support utilising state of the art technology, providing real opportunities to reduce the overhead costs that come with an in house HR team. Furthermore, our Time Bank feature, embedded in all our delivery models, enables you to flex the need for professional HR support to the demand curve for HR services when its needed, providing a highly efficient solution to ensuring lower overhead costs through the adoption of a more variable overhead approach to delivering HR services. Our outsourced delivery models are intentionally designed to provide a very cost-effective alternative to an in-house resource or team, without compromising on the service provided.
Our outsourcing models also offer a hybrid or partial outsourcing option too. For example, for larger organisations, this option can provide a combination of strategic HR services delivered by a substantially scaled down in house team, complimented by outsourced support for the day to day employment issues. The “partial outsourcing” approach brings your fixed cost base right down, with the confidence that your HR outsourcing partner has the resources available to support you when needed.
What’s more, “partial” outsourcing means you can only pay for support when you need it, with full transparency of what the outsourced HR team is doing through an intelligent time recording system.
In our experience, one of the key enablers of efficient HR delivery is the mindset of the HR professionals themselves being aligned to yours as a business owner or leader; their perception of HR and how they deliver it; their receptiveness to improving their service delivery and whether they feel HR is about ‘advising’ or ‘imposing’ their advice on managers. Not all in house HR professionals are aligned in the way you would want them to be. Our team, all adopt the Vero HR brand values and behaviours that are designed to deliver a highly responsive, quality service to every client and are regularly measured against these “brand behaviours” to ensure they are fully aligned with their purpose as HR professionals in the way you would want them to be.
Naturally, where organisations have slimmed down their HR teams or, for smaller organisations that have only one HR resource, the “single point of failure” risk lies in the absence of the HR resource during holiday, sickness absence, maternity and – ultimately – if they leave.
HR outsourcing can de-risk concerns immediately. Access to a wider team resource, ensures that knowledge is spread across more than one team member, who can step in when needed at short notice.
For example, having one payroll resource is a high-risk strategy if the in-house employee were to go sick or leave. Our Vero Pay service ensures that adequate contingency is in place.
A key benefit of our delivery models (Vero Partner, Vero Team, and Vero Enterprise) is that they all provide access to more experienced resources under your retainer when you need it. Medium sized organisations often struggle when hiring a single HR professional to get depth and breadth of experience with their available budget. Should they hire an admin resource who can’t deal with the more complex issues, or a more experienced resource – at a premium – who spends much of their time on routine HR administration?
Our HR outsourcing models provide the flexibility to utilise resources at different levels when needed, within your fixed retainer fee, giving you “the best of both worlds” in a highly cost-effective way.
The HR skillset is incredibly wide ranging and it’s impossible for an HR professional to be an expert in every area. HR outsourcing gives you access to a wider range of HR skills and expertise, when you need it – from Talent Acquisition Specialists (like our Vero Recruit service) cutting the cost of agency recruitment to Payroll (such as our Vero Pay service).
But it’s the application of technology to your HR processes that can be so vital in delivering major and visible improvement through the implementation of, for example, employee self-service. Having a digital platform at the heart of your HR function really can add value and Vero Technology ensures that systems are configured and implemented quickly and at low cost, making HR technology efficiency available to small to medium sized organisations too offering solutions to managing the basics efficiently, like holiday management.
HR outsourcing can therefore provide access to wider resources when you need it. It provides a cost-effective alternative to employing in house specialist resources that are not needed all the time or become preoccupied by other day to day activities, losing the focus over time on the “raison d’être” of their role.
What’s clear from our experience is that organisations explore HR outsourcing for a variety of reasons, some following a more strategic review of their business needs and others as a consequence of a more immediate event such as a resignation or a need to engage professional HR support to deal with an immediate situation. If you would like to discuss how HR outsourcing could bring benefits to your organisation then “request a call” below and we will make contact with you to arrange an informal chat.