FAQ’s

All areas of HR can be outsourced to a professional service provider. This includes payroll, learning and development, employee benefit schemes, health and safety, and employment law. Vero HR has a knowledgeable, professional and friendly HR team on hand to assist with all types of HR services. We tailor our delivery and processes to suit your business model and organisational culture.

Yes, we are happy to support any size business. Our smallest-sized client has one employee, as no business is too small to benefit from HR support services. By outsourcing HR in a small business, you get the benefits of a full HR service without the in-house price tag, and we can set a solid foundation for you to build on as your company expands.

Yes, our largest client has more than 3,000 employees. At Vero HR, we have the expertise and resources to support your HR functions even if you’re a large business, ensuring that every employee is taken care of, and your organisation remains safe and compliant.

Absolutely not. Your employees continue to be your employees. HR outsourcing simply takes care of the day-to-day tasks and provides advice and guidance when required, allowing you to focus on the strategic aspects of running and growing a business.

All our contracts are for 12 months. We never want our clients to feel trapped into lengthy terms they can’t get out of. We like to think that our exceptional, personal client service and our high-level expertise and accuracy will keep you renewing with us time and time again!

You may have an urgent, ad-hoc HR requirement, where our HR consultancy option would be the best route forward. But if you’re looking for ongoing HR advice, support and resources available to dip into anytime, you’ll be looking at our HR outsourcing packages. Our friendly team will be more than happy to chat with you in more detail to work out the best option to achieve your goals.

This depends on many factors. Our packages are bespoke and tailored to your needs, meaning the cost will be very much driven by the services you require. Support can be from as low as £150 per month on our entry-level retainer support package.

They should contact your dedicated HR contact to discuss the issue. From there, we will agree on the best course of action to help, which may include liaising with our technical, payroll or recruitment teams to ensure the issue is resolved as efficiently as possible.

Yes. For some of our clients, we act as an additional resource that works seamlessly beside their internal HR team as one department, not as a replacement. The benefit of this setup is that during quieter periods when extra resource is not needed, the client simply does not engage us, meaning no back and forth of hiring and laying off permanent staff.

Yes. At Vero HR, we offer a range of foundation service delivery models that can be combined with other HR services. This allows you to create a bespoke HR service model – whether you need just one area outsourced or the full suite for end-to-end employee lifecycle management. We’ll also work with you to find the best method to deliver your services to suit your budget.

Yes, we can work with you to create bespoke HR documentation for your business, including employee handbooks and contracts, plus any communication that needs to be sent to your staff on your behalf.

We can. Vero HR offers expert HR consultancy if you need support for a one-off project or urgent issue. Our team is here to assist with specialist (or more general) HR matters, providing additional support and knowledge to your in-house team. We can work with you to find the best delivery, whether you need extra resource during a busy period or have an HR issue that requires independent HR support, such as a complex grievance.

The way we do it is very similar to having an in-house payroll professional, but with the backup of the wider team to cover absence or leavers. For clients that also use our integrated HR software, there is minimal client involvement as employee data (such as holidays and sickness) is seamlessly transferred to payroll. And, of course, you maintain complete control and authorise any payments before they are made.

The main benefit of outsourcing your payroll to a specialist like us is cost. Vero Pay delivers the same level of service as an in-house payroll team, but at a much more affordable price – especially for smaller to medium-sized businesses. You’ll still have access to experienced payroll professionals, your team will still be able to enjoy the very latest self-service tech – but you won’t have to worry about the up-front cost of assembling your own payroll team, keeping them up to date with training, or costly fines for non-compliance.

A managed payroll service is an outsourced service by another name. All payroll details are processed from the information you provide, including pension assessments. And as we operate with HMRC Agent status, tax code changes can be sent directly through to our payroll teams from HMRC. All RTI communications are sent on your behalf, and as we are one of a small number of Bacs Approved Bureaus in the UK, we can securely manage Bacs payments for salaries, HMRC and pension providers.

We think so. We have a wide knowledge of different sectors: private, public and not for profit. We have the knowledge that goes with running large, complex payrolls and pension schemes, for example, within the public and education sectors.

This is dependent on the size and complexity of your business and at what point during the tax year you would like to go live. We approach all payroll transfers with our project management methodology to ensure there’s a seamless transition to our service. We will also undertake trial runs before the first live run.

We offer an integrated HR and Payroll software solution that gives employees, through the self-service functionality, the ability to update personal details at any time. This is automatically pulled through to the payroll system. Our digital solution also minimises the risk of keying errors through intelligent form field validation for items such as bank account details.

This depends on your requirements. The options available are by email, either password protected or using encrypted software, or they can be uploaded directly to our HR self-service system. We can still issue paper payslips if you wish, but we encourage clients to use the digital options, which are much more secure and cheaper!

Yes, it is stored on our server and within a secure cloud. To obtain BACS accredited status, BACS undertake a rigorous audit on Vero Pay, which includes a review of our infrastructure and data security. Every team member undertakes training on cyber security, money laundering and GDPR annually.

Cloud-based HR technology is the delivery of HR software services through the internet. By using the cloud, we can offer access to quality software at significantly less cost than traditional server-based solutions. Contact us to find out more.

Cloud-based HR software places all of the information your team needs at their fingertips, making it easier for them to make accurate decisions. With access to so much data, it becomes easier to identify trends and keep tabs on an employee’s performance, streamlining the decision-making process.

Technology hasn’t just impacted the world of HR, it’s revolutionised it. Not only does it offer HR professionals so much more insight into the way employees and departments are performing, it helps simplify day-to-day processes and save valuable time. In the long run, the right HR software will pay for itself time and time again.

Our cloud-based HR technologies allow for complete customisation. We can build your system in a way that not only suits your HR needs, but also meets the needs of other users, including payroll teams, recruitment professionals and day-to-day line managers.

This will all depend on the modules you require, but you will be surprised just how affordable our solutions are. They were created initially for small to medium-sized organisations and are priced to match.

Our system is built on a secure cloud-based platform, which is vigorously tested on speed and security through third-party penetration tests.

We work in true partnership with you. Our main objective is to secure the best talent available in the most cost-effective way for your organisation – not just hiring to fill numbers. We do this by working closely with you, understanding your business, your culture, and by building a talent pipeline that ticks all the boxes. Working with us is like having your own internal recruitment resource, but with access to all the tools of an agency to find the right candidates for you.

Absolutely. Our role is to find suitable candidates to resource your vacancy, advise you on the current market and assist with making the right choices for your team and business.  The final hiring decisions remain completely in your control.

At Vero HR, we work with businesses of all sizes in all sectors. From small businesses and startups through to large, global brands, our team supports a wide range of different organisations on either an ad hoc or ongoing basis. From construction and professional services to healthcare and more, our team has supported practically every kind of organisation you can imagine since we first started out in 2005. So, no matter how small or large your company is – or how niche your chosen sector is – you can count on us.

Yes. Our model gives you access to resources most smaller businesses can’t justify. Hiring the wrong person is detrimental to any business and even more so to a smaller business. Our model enables you to utilise our services when you need them, giving you the benefit of an in-house recruitment team without the cost of hiring a full-time employee.

Learning and development in HR focuses on enhancing employees’ skills, knowledge, and competencies to drive business success. Through tailored training programmes, workshops, and career development initiatives, L&D helps organisations build a more capable and engaged workforce that drives results.

When done effectively, learning and development initiatives empower employees to perform at their best, enhancing their natural ability. Investing in L&D not only improves staff retention and satisfaction but also strengthens your company’s competitive advantage and can help attract new talent that is passionate about career progression and growth.

Designing bespoke learning and development strategies aligned with your business goals, Vero L&D provides comprehensive support to ensure your people grow and your organisation thrives. From skills assessments and leadership development to digital e-learning solutions, we have the training or upskilling solution you’re looking for.

Designed to help boost team morale and retention, employee benefits can include pension schemes, bonuses, maternity or paternity pay, free gym memberships, health insurance and more. With so many options available, choosing the right benefits for your team can be tough, which is where we come in. We’ll work with you to create a package of benefits that appeals to your team and makes sense for your business.

Benefits can boost morale in a variety of ways. Some give employees a financial boost (like bonuses or free insurance) while others help improve their work-life balance (like additional paid leave or flexible working hours).

We work with businesses of all shapes and sizes here at Vero HR. From small businesses and startups to large, nationwide brands, our services can be tailored to suit your business – and they can easily be scaled up or down as your requirements shift. Over the past two decades, we’ve worked with organisations across all sectors. Whether you operate a financial or professional services, manufacturing, or technology company, or anything in between, our comprehensive range of HR services is here to help your business as it grows.

Employment law covers everything from the hiring of new employees through to the termination of employment, including the creation of contracts, and the management of disciplinary and grievance issues. Understanding the ever-changing law is crucial for any employer, and our team can work with you to ensure you remain compliant at every turn.

It’s never too soon to work with an employment law specialist. Prevention is better than cure, as the saying goes, so accessing legal advice before making any employment decisions is crucial to ensure you remain compliant. All Vero Legal clients receive regular employment law updates and can access expert advice whenever they need it.

It doesn’t matter how large or small your business is or what industry you operate in, maintaining legal compliance is essential. And even if you do, there’s always a chance that you’ll need legal advice at some point, just to make sure you’re doing the right thing. Here at Vero HR, we work with businesses of all sizes and sectors. No matter whether you run a small business, a startup firm, or a large corporate, our team can assist with all your employment law needs. Since we first started out in 2005, we’ve worked with organisations in a whole host of different industries, from financial services and manufacturing to publishing and so much more.

Health and safety regulations are ever evolving, and falling foul of them could not only impact your reputation as an employer but land you in legal hot water. We’re here to make sure that doesn’t happen, offering ongoing health and safety support at an affordable price.

That depends on the nature of your workplace and the current health and safety measures you have in place. However, our team of experts can work with you to identify areas of improvement, helping you stay one step ahead at all times and keep your team safe.

The management of health and safety in the workplace is vital for any employer, and at Vero HR, we have experience working with businesses in practically every sector you can imagine. From professional services and technology companies to manufacturing and everything in between, we’ve supported hundreds of businesses over the years with our health and safety consulting services. It doesn’t matter whether you operate a small business, a startup firm or a large corporate, we’ve got you covered.